Refund Policy

REFUND POLICY – THATSAPI (THATSAPI Messaging Solutions) Last Updated: 17/12/2025 This Refund Policy explains the terms under which payments made to thatsapi.com (“Company”, “We”, “Us”, “Our”) are eligible for refunds. By purchasing or using our services, you agree to the conditions stated below. --------------------------------------------------------------------- 1. GENERAL POLICY • All payments made to THATSAPI for subscriptions, API services, messaging credits, onboarding, or automation tools are final and non-refundable. • By using our platform, you acknowledge that you are purchasing digital services that are delivered instantly or activated through the WhatsApp Business API. • Refunds are not provided for service suspension, user violations, dissatisfaction, or partial usage of services. --------------------------------------------------------------------- 2. NON-REFUNDABLE SERVICES The following services are strictly non-refundable: • WhatsApp Business API activation • Messaging credits and campaigns • Subscription plans (monthly, quarterly, yearly) • Automation tools and workflows • Number registration or verification fees • Technical setup or onboarding charges • API and developer access • Add-on services or upgrades Once a service is delivered or activated, no refunds will be processed. --------------------------------------------------------------------- 3. ELIGIBLE REFUND CASES (LIMITED) Refunds will be issued only in the following specific situations: • Duplicate Payment: If a user accidentally makes a double payment for the same service. • Payment Processing Error: If the payment gateway incorrectly charges the user due to a system failure. • Non-Activation Due to System Error: If THATSAPI fails to activate the service due to technical issues and no usage has occurred. Refund eligibility is subject to internal verification. --------------------------------------------------------------------- 4. NON-ELIGIBLE REFUND CASES No refunds will be issued in the following cases: • User violation of Meta policies • User violation of Indian laws or THATSAPI Terms & Conditions • Wrong templates, wrong campaigns, or unauthorized usage • WhatsApp number bans or restrictions caused by user misuse • Campaign delivery issues beyond our control (Meta, network, user handset offline, etc.) • Service dissatisfaction after usage • Lack of understanding of platform features • Low engagement or poor campaign performance • Change of mind after purchase • Failure to submit required documents (KYC) • Account suspension due to fraudulent or suspicious activity --------------------------------------------------------------------- 5. CHARGEBACK POLICY (STRICT) • Filing a false chargeback is considered fraudulent activity. • Any user who initiates an invalid chargeback will be permanently banned from the platform. • THATSAPI reserves the right to take legal action for chargeback abuse. • In case of a chargeback, all services will be immediately terminated without refund. --------------------------------------------------------------------- 6. CANCELLATION POLICY • Users may request cancellation of services only before activation or onboarding. • Once the service is activated, consumed, used, or API is connected, cancellation is not allowed. • Cancellation does not guarantee a refund unless it meets refund-eligible conditions. --------------------------------------------------------------------- 7. REFUND REQUEST PROCESS To request a refund (only when eligible): • Email us at info@invotechlabs.com with the subject line “Refund Request”. • Include the payment ID, date, amount, and reason. • Our team will verify the request within 7 working days. • If approved, refunds will be processed within 5–10 business days to the original payment method. --------------------------------------------------------------------- 8. THIRD-PARTY PAYMENT GATEWAYS • Payments processed through Razorpay, Stripe, or any third-party gateway are subject to their terms and policies. • THATSAPI is not responsible for delays caused by payment processors. --------------------------------------------------------------------- 9. POLICY MODIFICATIONS • THATSAPI reserves the right to modify or update this Refund Policy at any time. • Continued use of services implies acceptance of any updated terms. --------------------------------------------------------------------- 10. CONTACT INFORMATION For refund-related queries or billing issues, contact: Support Email: info@invotechlabs.com Website: https://www.thatsapi.com Grievance Officer: Sukhpal Saini Phone: +91 9658896488 Address: HR, India --------------------------------------------------------------------- By using THATSAPI, you acknowledge that you have read, understood, and agreed to this Refund Policy.