API USAGE POLICY – THATSAPI(Messaging Solutions)
Last Updated: 17/12/2025
This API Usage Policy governs the use of THATSAPI APIs (“API”, “Service”, “We”, “Us”, “Our”).
By accessing, integrating, or using the THATSAPI API, you (“User”, “Client”, “Developer”) agree to comply with this Policy, Meta WhatsApp Business API requirements, and applicable Indian laws.
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1. PURPOSE OF THE API
• The THATSAPI API enables businesses to integrate WhatsApp messaging, automation workflows, and communication capabilities into their systems.
• The API may only be used for lawful, compliant, and authorized business purposes.
• Unauthorized or abusive usage is strictly prohibited.
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2. API ACCESS REQUIREMENTS
Users must:
• Have an active THATSAPI account
• Complete identity verification (business KYC if required)
• Use their own API keys, tokens, and credentials
• Maintain secure handling of authentication details
• Use only approved WhatsApp numbers and templates
API access may be restricted, suspended, or revoked at any time for violations.
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3. PROHIBITED API USAGE (STRICT)
The following API activities are strictly prohibited:
A. Messaging Violations
• Sending messages to users without opt-in consent
• Bulk unsolicited messaging (spam)
• Uploading purchased, scraped, or illegally obtained numbers
• Misusing approved templates for unapproved content
B. Illegal or Harmful Activities
• Loan scams, job scams, investment fraud
• Cryptocurrency trading promotions
• MLM, pyramid schemes, or chain marketing
• Adult, obscene, or sexually explicit content
• Hate speech, extremist, or anti-national content
• Political or election campaigning
• Fraudulent, misleading, or deceptive messaging
• Sending harmful links, malware, or malicious files
C. Technical Misuse
• Attempting to bypass WhatsApp quality rating
• Reverse engineering, modifying, or hacking API endpoints
• Excessive or abusive API calls affecting system performance
• Spamming or triggering automated flows repeatedly
• Circumventing authentication or security measures
• Using unauthorized proxies, VPNs, or automation bots
Any violation may lead to immediate API deactivation without refund.
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4. RATE LIMITS AND FAIR USAGE
• API usage is subject to rate limits defined by THATSAPI and Meta.
• Excessive or abusive API calls may lead to throttling or suspension.
• Users must design their applications responsibly to avoid overload.
We reserve the right to adjust rate limits at any time.
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5. DATA PRIVACY & USER CONSENT
• Users must obtain valid consent from their customers before sending WhatsApp messages via API.
• Users must comply with the DPDP Act 2023 and IT Act 2000.
• All contact lists uploaded via API must be lawful, permission-based, and compliant.
• THATSAPI is not responsible for data misuse by users.
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6. MESSAGE CONTENT REQUIREMENTS
Message content sent via API must:
• Follow Meta WhatsApp Business and Commerce Policies
• Be accurate, lawful, and non-deceptive
• Use only approved WhatsApp templates for marketing messages
• Respect opt-out requests immediately
Any message that violates Meta or Indian law is strictly prohibited.
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7. SECURITY REQUIREMENTS
Users must:
• Secure API keys and tokens
• Implement proper authentication and encryption in their applications
• Protect their systems from unauthorized access
• Follow best practices for secure coding and API integration
If unauthorized API usage is detected, access may be terminated immediately.
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8. API KEY PROTECTION
Users must not:
• Share API keys publicly or with unauthorized parties
• Embed API keys in public code repositories
• Circumvent authentication systems
• Allow third-party resellers to use their API keys without THATSAPI approval
Lost or compromised API keys must be reported immediately.
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9. COMPLIANCE WITH META POLICIES
Users must follow:
• WhatsApp Business Policy
• WhatsApp Messaging Rules
• WhatsApp Commerce Policy
• Template approval guidelines
• Quality rating and messaging limits
Meta may restrict or ban the user’s WABA for policy violations.
THATSAPI is not responsible for these enforcement actions.
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10. SYSTEM MONITORING AND ENFORCEMENT
THATSAPI monitors API usage for:
• Spam activity
• Abusive patterns
• Fraud or illegal activity
• High complaint rates
• Security threats
We may take actions including:
• Warning
• Rate limit adjustments
• Temporary suspension
• Permanent API access revocation
• Reporting violations to Meta
• Reporting illegal cases to authorities
No refunds will be issued for accounts suspended due to violations.
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11. LIABILITY LIMITATION
THATSAPI is not liable for:
• Message delivery failures
• WhatsApp number bans or suspensions
• Downtime caused by Meta or third-party services
• Damages resulting from user misuse of the API
• Loss of business or revenue
Users accept full responsibility for their API integration and actions.
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12. MODIFICATIONS TO THIS POLICY
• THATSAPI may update this API Usage Policy anytime.
• Changes will be posted with a new “Last Updated” date.
• Continued use of the API indicates acceptance of updated terms.
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13. CONTACT INFORMATION
For support or inquiries related to API usage:
Support Email: info@invotechlabs.com
Website: https://www.thatsapi.com
Phone: +91 9658896488
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By using the THATSAPI API, you acknowledge that you have read, understood, and agreed to this API Usage Policy.